Shipping & Returns

Shipping & Returns

At Housetex, we aim to make your shopping experience seamless and enjoyable. We understand the importance of flexibility and clarity when it comes to shipping and returns.

Shipping Policy

Delivery Timeframes:

  • Standard Delivery: Expect your order to arrive within 2–3 business days.

Shipping Costs:

  • Free Standard Shipping on orders over AED 150.

  • For orders under AED 150, a shipping fee applies based on package size and destination.

Order Tracking:

  • We provide a tracking number via email once your order is dispatched, allowing you to monitor its progress.

Return Policy

Satisfaction Guaranteed:

  • If you are not completely satisfied with your purchase, you may request a return within 5 days of delivery, subject to the conditions below.

  • Returned items must be unused, in their original condition, free from customer-caused damage, and accompanied by their original, intact packaging.

  • Items that have been used, damaged due to the customer's fault, or returned without their original packaging will not be eligible for a satisfaction-guaranteed return.

  • A return shipping fee of AED 19 will apply to satisfaction-guaranteed returns.

Return Shipping Fee Exemptions:

The AED 19 return shipping fee will not apply in the following cases:

  • The item is damaged or defective due to the seller.

  • The wrong item was sent by the seller.

  • The customer requests an item exchange.

Return Process:

  1. Request a Return Authorization Number (RAN): Contact our customer service team at customercare@housetex.com or call +971 6 5332861.

  2. Pack Your Items: Securely repackage the items in their original packaging, ensuring the packaging remains intact.

  3. Label Your Package: Clearly mark the RAN on the outside of the box, as instructed by our customer service team.

  4. Arrange Your Return: Coordinate with our customer service team by emailing customercare@housetex.com or calling +971 6 5332861 to arrange the return.

Processing Returns:

  • We process returns within 5–7 business days of receipt. Refunds are issued to the original online payment method or provided as website wallet credit, as applicable.

Exclusions:

  • Custom-made and final-sale items are not eligible for return.

  • Satisfaction-guaranteed returns are subject to the eligibility conditions outlined above.

Special Notes:

  • Defective or Incorrect Items: Contact us promptly to arrange a replacement or refund. The AED 19 return shipping fee will not apply to items damaged or defective due to the seller or when the wrong item was sent.

  • Exchange Policy: Exchanges are subject to item availability. If the requested item is unavailable, we offer a refund or store credit. The AED 19 return shipping fee does not apply to customer-requested exchanges.

Customer Service

For any further questions or assistance, please contact our customer support team at customercare@housetex.com or call +971 6 5332861.